Note: This is a translation of the original Czech terms and conditions. In case of any discrepancies between the Czech and English versions, the Czech version shall prevail.
1.1. Right to Withdraw from the Contract
The consumer has the right to withdraw from the purchase contract within 14 days of receiving the goods, in accordance with Section 1829, paragraph 1 of Act No. 89/2012 Coll., the Civil Code. This right does not apply to complaints about goods.
Withdrawal is effective when it is delivered to the seller. This does not apply to parcels that have already been handed over to the carrier.
1.2. Deadlines for Withdrawal
If the withdrawal deadline falls on a weekend or public holiday, the last day of the deadline will be the next working day.
1.3. Procedure for Withdrawal
The withdrawal must be delivered to the seller no later than 14 days after receiving the goods. It is recommended to make the withdrawal in writing to ensure the legal act can be proven.
1.4. Conditions for Returning Goods
The goods must be unused, undamaged, and in the original packaging. If the goods are not in the original packaging, the seller reserves the right to charge an appropriate fee for new packaging material and labor.
1.5. Return of Goods
Goods must be sent or delivered to the seller at the following address:
JK Styl CZ s.r.o., Slatina 109, 742 93 Slatina, Czech Republic.
Goods cannot be returned by cash on delivery.
1.6. Cost of Returning Goods
The consumer is responsible for the costs associated with returning the goods to the seller if the goods are returned by a means other than the standard postal service, according to Section 1820, paragraph 1, letter g of the Civil Code.
1.7. Shipping Costs
If the consumer chose a delivery method other than the cheapest option, the seller will only refund the cost of the cheapest delivery method.
1.8. Refund of Purchase Price
The refund of the purchase price, including shipping costs, will be made no later than 14 days after the seller receives the withdrawal from the contract, provided the goods are returned or proof of dispatch is provided.
2.1. Cases Where Withdrawal is Not Possible
The consumer cannot withdraw from the contract in the following cases, as per Section 1837 of the Civil Code:
On the provision of services, if their performance started with the consumer's consent before the expiration of the 14-day period.
On the supply of goods whose price depends on fluctuations in the financial market.
On the delivery of goods that were customized according to the consumer's wishes or goods that are subject to rapid decay, wear, or obsolescence.
On the delivery of goods that have been damaged or used.
2.2. Recommendation Upon Receipt of Goods
It is recommended that the consumer check the condition of the package at the time of receipt (number of packages, intact packaging, damages, etc.) and refuse to accept the package if damaged. Any damages must be reported to the seller by phone without delay and a damage report must be completed with the carrier.
3.1. Warranty on Goods
Each purchased product comes with a 24-month warranty from the date of receipt. If the product has been repaired, the warranty period is extended by the time the product was in repair.
3.2. Cases Where the Right to Complain Is Lost
The right to complain is lost if:
The product is damaged during transport (to be resolved with the carrier).
The product was used in unsuitable conditions.
The product was damaged due to excessive strain or improper use.
The product was customized at the consumer's request or is perishable.
3.3. Complaints Procedure
A complaint must be submitted to the seller’s address. The consumer has the right to request a repair, replacement of goods, a discount on the purchase price, or to withdraw from the contract. For consumer goods, the complaint period is 24 months from the receipt of the goods. If a defect occurs within the first 6 months from receipt, it is presumed that the product was defective at the time of receipt.
3.4. Complaints for Consumers
The consumer must notify the seller of the defect without undue delay after discovering it. If the defect is substantial, the consumer may request:
Delivery of a new defect-free item,
Repair of the item,
An appropriate discount,
Or withdrawal from the contract.
3.5. Complaints for Entrepreneurs
If the purchaser is not a consumer, the complaint procedure is governed by the terms agreed upon between the purchaser and the seller, with complaints about damaged packages being handled directly with the carrier.
My Name and Surname
My Address
My Phone Number and Email
JK Styl CZ s.r.o.
Slatina 109, 742 93 Slatina
Company ID: 26825589
VAT ID: CZ26825589
Date of …………………..
Subject: Withdrawal from the Purchase Contract Closed at a Distance
Dear Sir/Madam,
On the …………. I concluded a purchase contract via your e-shop, with the object of the contract being the goods ……………..
The goods were received on ……….. from the carrier …………..
The package was delivered intact and in good condition.
As the goods did not meet my expectations, I have decided to exercise my right to withdraw from the aforementioned purchase contract in accordance with Section 1829, paragraph 1 of Act No. 89/2012 Coll., the Civil Code.
I am returning the goods to you in a separate package and request the refund of the purchase price, including shipping costs, in the amount of ………..,- CZK to my bank account number …………………… no later than 14 calendar days from the receipt of this withdrawal from the contract.
Best regards,
……………………………………
(signature)
Attachments:
Copy of the purchase receipt
