1. If the buyer is a EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel the order within thirty (30) working days following the receipt of the goods or the date on which we begin provision of the services.
1. If the buyer is not satisfied with purchase and the products are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. The buyer must take reasonable care of the products that wish to cancel and not use them.
2. Products should be returned in their original packaging or promptly at buyer's cost.
3. We reserve the right to charge you for all damage to products or not returning the goods in original packaging.
4. Any refunds given by us will be made to the debit/credit card account as soon as reasonably possible, the latest 30 days after recieving the goods back.
5. The buyer should check all products which receive against the order. If the products the buyer receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if the buyer is unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
6. Products are returnable or exchangeable only if the receipt is provided.
7. You may return the item to the JK Styl CZ store or by the post. If the buyer choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that the buyer obtain proof of sending. If returned products are lost or damaged in transit, we reserve the right to charge the buyer (or not to refund any amounts attributable to) such loss or damage.
8. Complaints are solved immediately after receiving the goods. We will arrange refund, the replacement or repair of the product. It takes no longer than 30 days.
9. In the rare event the buyer has a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
10. Count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent when you receive your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection. Open all packages immediately. Inspect merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once.